FAQs for audio guestbook

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Here's How It Works: 

  1. We ship you a vintage phone of your choice
  2. You set up the phone at your event (no wifi or plug-in needed)
  3. Guests record funny & heartfelt voicemails
  4. You ship it back to us using the provided box and prepaid label
  5. A few weeks after, we send you digital and/or vinyl recordings of the voicemails that your loved ones left 😎

Our Virtual Dial-in package is a designated phone number for your loved ones to call from their own cell phones/landlines and leave voicemails to. It also includes a web page that has a little blurb of how it works, pictures of you and your partner, and the voicemail phone number! It is active for around 1-2 weeks and once the line closes, our editing team will edit that audio to the end of your event phone audio, providing you with an updated audio file! HERE is an example of the web page.

Yes! We have signage templates that we send via email for you to adjust as you see fit!

Absolutely! Our shipped experience includes a cute set of instructions with all the deets on how to set up your phone. Feel free to turn it on and test it out before your big day!

Super simple! To return the phone, all you have to do is pack it up in the box it originally shipped in. Please include the foam to keep the phone protected during travel. We include a prepaid shipping label for you to add to the outside of the box (pro tip: if you can’t find the label, check under the foam!). Once it’s packed, just drop the package off at your local UPS.  We kindly ask that you please return the phone within 72 hours of your event.

We currently only ship within the USA 🇺🇸, Canada 🇨🇦, and Puerto Rico 🇵🇷. If you're trying to do a destination wedding, please see the next question below.

Count us in for your destination wedding bash (our phones love to travel ✈️),  just order soon. We currently only ship to the USA, Canada, and Puerto Rico, so please make sure to order the phone with enough time before your event so you can travel with it to your destination. Once you've returned, ship it back to us, and we’ll handle the rest! Easy as 🥧.

We have bookings as late as December 2023 currently - so we always recommend sooner rather than later to ensure availability!

Our phones arrive 3 - 14 days prior to your event date, depending on inventory. If this timeline does not work with your event please reach out to us and let us know an ideal date you would like to receive your phone by!

Once you submit your deposit we can confirm that you are booked for your event! This means that you will receive a phone for your event!

No! Our phones are completely wireless and require no outside connection to work, which means they can be placed anywhere! They are powered by a AAA battery which allows the phone to record for 8-10 hours, and we also provide you with a spare.

Not to brag, but our audio quality is pretty dang good. While it’s best to leave the phone in a quieter area of your event (as some background noise might get picked up), unless you’re literally right next to a speaker, your audio should turn out just fine.

Here’s an example of a voicemail recorded in the same room as a DJ:

Example with background DJ

We officially confirm your phone color upon shipping which happens 8 - 10 days prior to your event! We always strive to give all our clients their top color choice!

We ask that you return the phone to the specified postal courier within three days of the event.

Our audio editors typically get voicemails back to clients within 2-4 weeks of receiving the phone back from them. Vinyl records take roughly 2-6 weeks to be completed and shipped.

*Due to the influx of Fall/Winter events, turnaround times might be delayed a few weeks.

No! You will receive every voicemail that is left at your event. The only time we will ever remove a voicemail is if there is hate speech being used.

Regardless of which add-on you select; we will always include a digital file.

No! We will send you every voicemail that is left on our phones for you to cherish forever!

No! We can invoice you separately for that whenever you are ready.

We recommend using sanitizing wipes before and after each call as well as having hand sanitizer nearby for guests to use. We also recommend directing guests to hold the phone a few inches from their face when they record their message!

We love the military and honor their service, but do not offer a military discount.

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