After The Tone FAQs
You will find answers to all things related to our audio guestbooks and vinyl services below!
FAQ
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Here's How It Works:
- We ship you your real vintage phone to arrive at least 7 - 15 days before your event date.
- Place the phone wherever you want at your event—no plug-in needed.
- Guests pick up and use the phone and leave heartfelt, hilarious voicemails at your event.
- Send the phone back in the same box with the prepaid return label that is included.
- Within 24 hours of receiving your phone back, you will have access to all your voicemails online, or you can upgrade to a USB or Vinyl record for a timeless keepsake.
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Can’t have everyone at your event? Let them call in!
Our Virtual Guestbook Service gives your guests a designated phone number for your loved ones to call in from their own cell phones/landlines, and leave heartfelt messages. It also includes a shareable web page that has a little blurb of how the virtual service works, pictures of you and your partner, and your special event phone number!
The webpage and dial-in number are active for around 1-2 weeks and once the line closes, our editing team will edit that audio to the end of your event phone audio, providing you with an updated audio file! HERE is an example of the web page.
To learn more, read our article on the Virtual Guestbook Service. -
To view our products and prices, head to our phones page to learn more.
Audio Guestbook Service - $299 USDOur Audio Guestbook Service is our flagship service where our clients can rent and display one of our 100% real authentic vintage phones for their event to have their guests record voicemails.
As our phones are not available for purchase. After your event, your phone must be returned to the mail within 72 hours using the return label included in the box. Once it is returned to our facility, you will receive an email from our team with our current voicemail delivery timeline (24 hours to get your voicemails). From this point, our team works their magic! Your voicemails are offloaded, edited, and a digital version of your voicemails will be uploaded to your online portal and emailed to you!
Virtual Guestbook Service - $79 USDNo need for the full phone setup? Go virtual and keep it simple, or combine phone and virtual options so everyone can join. Our Virtual Guestbook is our virtual dial-in service where you are provided with a designated phone number and landing page website for your loved ones to call from their own cell phones/landlines and leave voicemails too. It also includes a web page that has a little blurb of how it works, pictures of you and your partner, and the voicemail phone number! It is active from the date that it is delivered, until about 1-2 weeks after your event date. Once the line closes, our editing team will edit your audio into a mastered voicemail file. Your voicemails are then uploaded to your client portal to listen to, share, and download! Or preserve them on a Custom Vinyl for a keepsake you can relive for a lifetime.
If you decide to use both of these services simultaneously for your event, your guests that are present at your event can take advantage of our rotary audio guestbook phone included with our Phone Guestbook service, in person. Meanwhile, those who were unable to attend can leave you a message via your Virtual Guestbook service! And after your event, our editing team will edit all of your voicemails, from both services for you to cherish forever! -
Your phone will be shipped to arrive 7 - 15 days before your event date.
Need it earlier or have a tight timeline? Just email us at help@afterthetone.co and we’ll make it work for you!
To return the phone: place it back in the box, stick on the prepaid label, and drop it off. Easy as that! -
Just like they were right there with you. Don’t just take our word for it, have a listen to real customer recordings below.
Real Voicemail Examples
Event Setup
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Of course! Every guestbook includes simple step-by-step instructions, no tech skills required. Setup is just one button - seriously.
For extra peace of mind, here’s our Instructions and Set-Up Guide. -
Of course! Every guestbook includes simple step-by-step instructions, no tech skills required. Setup is just one button - seriously.
For extra peace of mind, here’s our Instructions and Set-Up Guide. -
No! Our phones are completely wireless and require no Wi-Fi or Bluetooth connection to work, which means they can be placed or carried anywhere! They also don't need to be plugged into a power source, making them very versatile for placing it wherever you'd like at your event!
They are powered by rechargeable lithium batteries which allows the phone to record for up to 12 hours, and we also provide you with a charging cord if you want to use the phone for multiple days during your rental period!
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Not to brag, but all our phones are equipped with pro-grade 48kHz audio tech and noise-cancelling magic to make sure voices come through loud and clear.
That said, placing the phone in a quieter nook helps cut out background noise even more. It doesn’t need to be silent—just not directly next to the DJ speaker!
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Not at all! Our phones are built to record as many messages as you could leave on it, there is not limit! We’ll send you every single voicemail to download, save, and turn into a lifetime keepsake.
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Leaving a voicemail is special all on its own—don’t overthink it! Just speak from the heart, and it’ll be perfect.
Need a little inspiration? Make sure to read: 6 Ideas for What to Say in Your Audio Guestbook Voicemail
Booking Your Audio Guest Book
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We have bookings as late as December 2027 currently - so we always recommend sooner rather than later to ensure availability!
However, should your event be in less than 10 days and not available on our website, just email us (help@afterthetone.co) for details on how we can accommodate your last minute booking! -
Our phones ship to arrive 7 - 15 days prior to your Event Date.
If this timeline does not work with your event please reach out to us and let us know an ideal date you would like to receive your phone by! help@afterthetone.co
To return the phone, place the phone back in the box, stick on the prepaid label, and you’re done. Easy as that!
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We currently only ship within the USA 🇺🇸, Canada 🇨🇦, and Puerto Rico 🇵🇷. If you're inquiring about having a destination wedding or event, we absolutely can accommodate you!
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You bet! Our phones love a good adventure. Just place your order early so the phone arrives at your home (we ship to the USA, Canada, and Puerto Rico), and you can bring it with you to the celebration.
After the event, just place the phone back in the box, and ship it back to us with the prepaid label. Easy as that. -
We have FREE custom designed signage templates, so you can choose your favorite and easily personalize it with your name and event date at our Template Gallery!
Or, if you’d like something a little more custom-crafted, we have custom acrylic signs available for purchase in our Audio Guestbook Signage Shop to perfectly complement your event aesthetic and color scheme!
After Your Event
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Super simple! To return the phone, place it back in the original shipping box. Please include the foam to keep the phone protected during travel.
We include a prepaid shipping label for you to add to the outside of the box (pro tip: if you can’t find the label, check under the foam!). Once it’s packed, drop the package off at your local UPS location.
Please return the phone within 72 hours (3 days) of your event date. -
We ask that you return the phone to the designated courier within 72 hours (3 days) after your Event Date.
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You will receive your voicemails within 24 hours of us receiving the phone back in the mail! Vinyl records typically take 1-2 weeks to complete and ship once the client approves the audio.
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No! You will receive every voicemail that is left at your event. The only time we will ever remove a voicemail is if there is hate speech being used.
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Once your phone is received back at our facility, our team begins to work their magic! Within 1-2 days of us receiving your phone back you will receive an email/text letting you know that your voicemails are ready!
A digital version of your voicemails is included with any of our guestbook services. It will be accessible through your client portal for streaming, downloading, and sharing via our Shareable Social Player! If you would like your voicemails on a physical format, we offer two add-on options.
USB Memory Stick - $25 A branded USB flash drive housing all of your voicemails to save for a lifetime. Our production timeline for our USB Drives is 1 week.
Custom Vinyl Record - $149 A custom vinyl record, cut in-house at our Costa Mesa, CA headquarters, with all of your voicemails on it to listen back to with the nostalgic touch of vinyl. Our production timeline for Custom Vinyl Records is 2 weeks after you approve your audio in your client portal and submit all required assets.Our Custom Vinyl Records hold a total of 40 minutes of audio (20 min/side). Should your final voicemail edit exceed 40 minutes, you can either cut down your voicemails to fit or purchase an additional vinyl record for $100.00.
If either of these items were not part of your original order, feel free to add them before or after your event! -
Yes! No matter which keepsake you choose—vinyl, USB, or both—you’ll always receive a FREE Digital Download of your audio, with lifetime access to the download in your Customer Dashboard.
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No it is not too late!
You can add on the Custom Vinyl Record in your Customer Dashboard or via our store at any time, whether you booked our Audio Guestbook service, Virtual Guestbook service, or both!
Voicemails, Guaranteed
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The After The Tone Voicemail Guarantee ensures that you’ll receive voicemails from your audio guestbook at your event, or we’ll refund you - simple as that. Weddings and events are one-time occurrences with no room for error. We stand behind the quality and reliability of our service, believing it is the best in the industry, giving you the peace of mind that your memories are in safe hands.
This guarantee reflects our commitment to delivering a worry-free, premium experience for your special day. See our rental agreement for more specifics.
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We’ve heard horror stories of people using equipment that is not reliable and can ruin what should be an amazing experience for their wedding or event. As the market leader in the audio guestbook space, we take pride in offering the highest-quality service and product.
Our authentic vintage phones are thoroughly refurbished for reliability, and our technology ensures crystal-clear recordings with best-in-class audio quality, all paired with a personalized white-glove customer experience from start to finish. With over tens of thousands of successful events and thousands of glowing reviews, we’ve set the standard for the industry.
The Voicemail Guarantee is just one more way we ensure your event memories are preserved without compromise, and we are proud to offer it - knowing that others simply cannot.
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We are not aware of any audio guestbook provider that offers this level of assurance. At After The Tone, we’re proud to lead the industry in quality, service, and customer satisfaction.
Our Voicemail Guarantee underscores our confidence in our product and service, ensuring your event runs smoothly with no concerns about equipment failure. We know weddings and events are once-in-a-lifetime experiences, and we want our clients to feel at peace knowing their voicemails are secure with us.
We have heard too many horror stories about alternative products not saving messages or not working on the day of the event, and are proud to give our clients a peace of mind that is priceless.
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If you encounter any issues, our customer support team is available 7 days a week to assist you in real-time. From troubleshooting setup to answering last-minute questions,we’re here to help. Here at After The Tone - you are never alone! We are always a ring, text, or chat away!